Article 1 l Applicability
These terms and conditions apply to all quotations and agreements of or with BM-Insight and all related actions.
Article 2 | Company Description
BM-Insight focuses on coaching and training in the field of personal development, in the broadest sense.
BM-Insight is registered with the Chamber of Commerce under number 871 93620.
Article 3 | Definitions
Service Provider: BM-Insight, who uses these terms and conditions when offering services.
Client: The customer who uses the services offered by BM-Insight.
Agreement: All agreements made between the client and the service provider regarding the agreed services.
Article 4 | Execution of the Agreement
1. The service provider will execute the agreement to the best of their insight and abilities. The service provider has an obligation to make efforts in the execution of the agreement and therefore cannot be held accountable based on a results obligation.
2. The client ensures that all information, which the client indicates as necessary or which the client reasonably understands to be necessary for the execution of the agreement, is provided to the service provider in a timely manner. If this information is not provided in a timely manner, the service provider reserves the right to suspend the execution of the agreement.
3. The service provider is not liable for damages of any kind resulting from the service provider relying on incorrect and/or incomplete information provided by the client.
Article 5 | Prices and Quotations
1. All quotations and price quotations made by the service provider are non-binding, both in terms of price, content, and delivery time, and expire after 30 days.
2. Quotations are based on the information available to the service provider.
3. An agreement is concluded at the moment the signed quotation or contract by the client is received and accepted by the service provider and/or documented via email.
4. The agreement may include further price arrangements, such as hiring third parties, hiring accommodation, resources, travel expenses, etc.
Article 6 | Payment Conditions
1. Invoices must be settled no later than 14 days after the invoice date by transfer to IBAN NL13 RBRB 8836 8394 79 in the name of BM-Insight.
2. In case of non-payment or failure to make payment on time, the client shall be in default by operation of law, and the service provider reserves the right to immediately suspend the execution of the agreement. Also, from that moment onwards, the client is obliged to pay statutory interest on the outstanding amount. If the service provider assigns the collection of the claim to a third party, the client is also obliged to pay the judicial and extrajudicial costs associated with this collection.
3. In case of any objections regarding the invoice, the client must notify the service provider in writing within two weeks of receiving the invoice.
Article 7 | Duration and Termination
1. The agreement between the client and the service provider can be terminated or extended at any time by both parties.
2. The termination of the agreement does not affect the financial obligations that still need to be fulfilled.
Article 8 | Deficiencies – Rescheduling Appointments
1. The service provider reserves the right to cancel or reschedule appointments free of charge in case of illness, disability, death, or serious illness of family or loved ones, which prevents the service provider from properly performing their assignment.
2. In case of cancellation of individual appointments by the client within 24 hours before the start of a meeting, 100% of the costs will be charged to the client. From 48 hours to 24 hours before the start of the meeting, as well as in cases of force majeure, 50% of the consultation costs will be charged.
Article 9 | Force Majeure
1. Force majeure, as understood in these General Terms and Conditions, in addition to what is understood by law and jurisprudence, refers to all external causes, foreseen or unforeseen, over which the service provider and the client have no control, but which prevent the service provider and the client from fulfilling their obligations.
2. The service provider also has the right to invoke force majeure if the circumstance that prevents (further) performance occurs after the service provider has commenced the execution of the agreement.
3. During force majeure, the obligations of the service provider are suspended. If possible and with the approval of the client, the further execution of the agreement can be taken over by a third party, with whom the service provider has entered into a collaboration agreement for this purpose.
Article 10 | Additional Contact
If the service provider has time available, there is the possibility of additional contact between the agreed appointments. The duration of this contact will be charged according to the agreed rate.
Article 11 | Confidentiality
1. Both parties are obliged to maintain confidentiality regarding everything discussed during or in connection with the coaching, training, or consultancy assignment.
2. In the event of imminent danger to both the client and society, the service provider reserves the right to break confidentiality and will inform the competent authorities accordingly.
3. If, based on a legal provision or a court ruling, the service provider is obliged to provide confidential information to third parties designated by law or the competent court, and the service provider cannot invoke a legal or judicially recognized or permitted right of privilege, the service provider is not obliged to pay compensation or indemnification.
Article 12 | Liability
1. The service provider accepts no liability whatsoever for damage arising from or in connection with the services provided by them.
2. The liability of the service provider is limited to the invoice value of the assignment, or at least to that portion of the assignment to which the liability relates.
3. Notwithstanding the provisions of paragraph 2 of this article, in the case of an assignment with a duration longer than six months, the liability is further limited to the invoice amount due for the last six months.
4. The service provider is not liable for direct or indirect damage suffered by the client as a result of actions or decisions taken during or in connection with a training, coaching session, or consultancy assignment. The client remains responsible for their choices at all times.
5. Any liability of the service provider for business damage or other indirect or consequential damage, of any kind whatsoever, is explicitly excluded.
5. Any liability of the service provider for business damage or other indirect or consequential damage, of any kind whatsoever, is explicitly excluded.
Article 13 | Complaints Procedure
1. If the client has complaints about the performed services, they must notify the service provider in writing within 14 days of the occurrence of the complaint.
2. After receiving and discussing the complaint with the client, the service provider will endeavor to implement the chosen solution direction as effectively as possible.